Refund and Exchange Policy

If you are not satisfied with your online or phone order you have the right to return any order for a refund or exchange within 14 calendar days from the date of invoice.

Before you return an item you must get in contact with us by phone (02 9970 8600) to get a Return Authorisation Number (RA). You then need to fill out the provided return form and send it together with a copy of your invoice and the item you are returning to:

Balmoral Boards Narrabeen
1228 Pittwater Road
Narrabeen NSW 2101

All returning merchandise needs to be unused, in saleable condition with all labels and tags attached and in original packaging. We reserve the right to refuse the return of items that are not in original condition.

You do have the choice between a different product as an exchange or your money refunded back to your pay-pal or credit card account. Delivery costs cannot be refunded as costs are consumed at the time of invoice.

You are responsible for the return or exchange freight charges. Please ensure sufficient postage of the return. We will not accept returns where the postage is not paid. We will only refund return freight costs if we have made a mistake or if the product is faulty.

Balmoral Boards Narrabeen cannot be held responsible for any merchandise that is damaged, lost or stolen while being shipped back to us. Therefore we suggest that you use an insured service or a service that requires a signature on delivery like registered post.