Customer Service - Shipping - Returns - T&Cs

Customer Service


Shipping Costs

Shipping is FREE on all orders of full priced items over $100 Australia wide ( New South Wales, Queensland, Victoria, Western Australia, South Australia, ACT and NT).
Orders under $100 as well as orders of sale items will incur a $10 shipping charge.
That's right, that means all full price orders over $100 to Sydney, Brisbane, Melbourne, Adelaide, Perth, Darwin, Hobart, Canberra and the rest of OZ get shipped to you for free.


Shipping & Delivery

Orders will usually be processed within 1 business day (Monday - Friday).

We have all our online stock on hand, so it leaves us the same day we receive your order, if you place your order before 12pm Midday AEDT (weekdays).

Sydney deliveries only take 1 business day. Orders for most East Coast destinations and greater Melbourne, Brisbane and Adelaide should be received within 1-3 working days.  Perth is 5-7 working days. Shipments to other areas within Australia should take approximately 2-5 working days. Some more remote locations might take a bit longer.

We use Australia Post or Courier Services to get your order to you fast.  

Shipping times are estimates and we can't be held responsible if the items ordered won't arrive in time (e.g. before Christmas or planed travel date).

We reserve the right to ship some sale items (e.g. Boots, Bindings, etc.) without their original packaging/box.

We use Australia Post or Courier Services to get your order to you fast.  For delivery by courier a signature is required on receipt, so please make sure you provide a delivery address that is attended during regular business hours.

International shipping:

Balmoral Boards Narrabeen cannot ship products outside Australia due to arrangements with domestic suppliers.


Returns & Exchanges

If you are not satisfied with your online or phone order of any full price item, you have the right to return that item for a refund or exchange within 30 calendar days from the date of invoice.

Reduced sale items cannot be refunded if you change your mind. You can however return them for an exchange or an instore credit.

Before you return an item you must get in contact with us by phone (02) 9970 8600 to get a Return Authorisation Number (RA). You then need to return the item together with a copy of your invoice to:

Balmoral Boards
Attn: Returns RA .....
1228 Pittwater Road
Narrabeen NSW 2101

All returning merchandise needs to be unused, in saleable condition with all labels and tags attached and in original packaging. We reserve the right to refuse the return of items that are not in original condition.

You do have the choice between a different product as an exchange or your money refunded back to your pay-pal or credit card account. Delivery costs cannot be refunded as costs are consumed at the time of despatch.

You are responsible for the return or exchange freight charges. Please ensure sufficient postage of the return. We will not accept returns where the postage is not paid. We will only refund return freight costs if we have made a mistake or if the product is faulty.

Balmoral Boards Narrabeen cannot be held responsible for any merchandise that is damaged, lost or stolen while being shipped back to us. Therefore we suggest that you use an insured service or a service that requires a signature on delivery like registered post.


Terms & Conditions

Website usage terms and conditions

Balmoral Boards North (trading as Balmoral Boards) offers the latest Snowboardgear and accessories as well as casual wear from brands like Burton, Gnu, Libtech, Ride, DC, Flow, Nitro, Volcom, 3CS, Analog, Von Zipper, Smith, Oakley, Dragon, Spy, Electric, Giro, ProTec, Coal and many more.

On top of the goods we sell online and in store, we also provide snowboard gear and outerwear hire as well as snowboard wax and tuning services at our store in Narrabeen/Sydney.

All products are sold for non-commercial use only. You may not place any order for commercial purposes.

By shopping on our website you agree to comply with, and be bound to, our terms and conditions of use:

The term Balmoral Boards, Balmoral Boards North or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Balmoral Boards North, 1228 Pittwater Road Narrabeen, 2101 NSW Australia. Our companies ABN number is 74 113 580 706. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
Content of the pages of this website is for your general information and information about items you can purchase online. It is subject to change without notice.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). All prices stated on the website are in Australian Dollar (AUD). Your use of this website and any dispute arising out of such use of the website is subject to the Australian laws. 

Privacy & Security

Privacy Policy:
Balmoral Boards is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with information on sales promotions and events and to personalise your shopping experience with us; that's all. Balmoral Boards uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Balmoral Boards only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.  We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy:
When purchasing from Balmoral Boards your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.  If you have any questions regarding our security policy, please contact our customer support centre (