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Welcome to Balmoral Boards



Frequently Asked Questions - More questions/answers on the way.


Do you ship snowboards?

Yes, we use a courier service for most items including snowboards and you will have to sign for delivery, so best to ship to an address where someone will be during business hours.

Do you offer free shipping?

We offer free shipping on all full priced items over $100. Under $100 or sale items will incur a flat rate $10 shipping fee.

Do I need to wax my snowboard?

Snowboards glide better across the snow when there is wax in the base. They will still work without wax in the base but they will slow down much quicker. Using wax which is suitable to the temperature of the snow you'll be riding on will give the best glide and the fastest feel on your board.

Can I wax my snowboard myself?

Yes, waxing your snowboard is really easy although can get a little messy, so don't do it somewhere with nice carpet. All you need is a waxing iron, some wax and a scraper. A couple of important things to remember: keep the iron moving(you don't want to put too much heat into the board and cause damage), don't put on too much wax(the more you put on the more you'll need to scrape off) and let the wax cool really well before scraping(this leaves more wax inside the base of the board).

Why do my edges get rusty? Can I stop this?

Storing your board wet or leaving the edges exposed to salty air will cause your edges to rust. By getting a storage wax on your board which covers the base and edges with wax this will help to stop your edges from rusting. Storing it inside a dry board bag will help.

I want to get into snowboarding, where do I start?

Renting gear and getting some lessons can be a great way to get started. If there is one piece of equipment you go out and buy early on it should be boots. Comfortable and well fitting boots will let you enjoy snowboarding even more. When buying boots it's always a good idea to try on a bunch of different boots from different brands as shapes and fits will often vary. Finding a boot which fits your foot shape well and is comfortable is the key.

Should I get snowboard lessons?

We believe getting some snowboard lessons when you are starting out is extremely beneficial. Learning the basics from a trained instructor will allow you to progress much quicker than having a hack on your own and you can kick the bad habits early. When you are more confident and can make your way all over the hill you will love snowboarding.

Should I Ski or Snowboard?

Snowboard! Although it can be tough getting started most people progress super quickly and end up hooked because snowboarding is so damn fun.

What are your opening hours?

Click here for our opening hours.

Do bindings come in a pair?

Yes, when you buy bindings from us the price you see is for a pair of bindings.

What size snowboard should I ride?

Do I need a wide board?

With most modern boots being reasonably short you often don't need to go onto a wide board unless you are a US size 11.5 or above. Being on a board that is the right width will make edging easier and you'll be less likely to have too much overhang and drag your toes or heels in the snow. When setting up your bindings it is important to have equal toe and heel overhang.

Do certain bindings work better with certain brand boards?

Although certain brands make both boots and bindings which will work well together, we find most brands cross over really well these days. It is important to get the correct size binding for your boot but most brands of boots will slot straight into any brand of binding.

What's with all the different nose and tail shapes on boards?

How wide should my stance be?

There is no exact stance that is perfect for everyone and it is something you should play around with until you find something you are comfortable with. A little wider than shoulder width is a good starting point, experiment with wider or narrower from here and see what you like.

How do I choose a pair of snowboard boots?

What do the numbers on  the waterproofing mean?

Can i mount Burton EST bindings on non Burton snowboards?

Burton EST bindings are only designed to mount on the Channel. There are now a few other companies using the channel so EST bindings will work on those boards however you CANNOT mount EST bindings on to boards with regular inserts.


What is the deal with Camber and Rocker on snowboards?

Below is a graphic to show some different snowboard base lines, we are currently writing the explanations and will have them on here soon.


camebr and rocker

 I'm heading to Japan soon, what do I need to know?

Here are some great Japan Travel tips thanks to the guys at

Japan Ski Tips: Manners
The most important of Japan Ski Tips is to be polite and respect the local culture. Local people are generally very friendly and are always willing to help foreign travellers.

Japan Ski Tips: Shoes
Say goodbye to your shoes. Not forever, but at the entrance to many hotels and public buildings. Slippers will usually be provided for you to change into, although you may be asked to remove those at a certain point inside. Don’t panic – just remember that this is simply one of the cultural differences in Japan, and observe what others are doing. The inside slipper (or shoe) for toilet slipper exchange often happens at the toilets too.

Japan Ski Tips: Language
Get a Japanese phrasebook – it will make a difference as English is little used. We recommend the Lonely Planet Phrasebook or the Berlitz Japanese Phrase Book & Dictionary. These days one can even learn Japanese on an iPod or add a phrasebook, so try to get some basic phrases before arrival.

Japan Ski Tips: Snowboards
You may want to bring your long board along(or a specific powder board) – it is good for those huge snowfalls that are common in January and February.

Japan Ski Tips: Credit Cards, Cash & ATM’s
This is one of the most frequently asked about Japan ski tips.
Don’t expect to use your credit card with considerable ease in many places. Although Japan may be technologically advanced in many areas, the financial services area is not one of them. So be prepared and bring at least some cash if you get stuck. Some restaurants will accept cards as will most accommodation providers used by foreign guests as well as ski lift ticket offices.
You are best to make a rough calculation on how much cash you will need before leaving Australia and taking cash over with you. It's safe to carry cash in Japan and you are less likely to get caught out.

Japan Ski Tips: Onsen
Make sure you try an onsen. An onsen is a large bathing pool filled with hot natural spring water from geothermal sources below the mountains. Apparently the water is filled with minerals that have great healing properties. Whatever is in the water it certainly revitalises your body and is a great way to end an awesome day of riding the powder or the pipe. Just be aware that tradition dictates that you bath naked. However, there are separate men’s and women’s onsen. Before you enter the hot water, you have to clean yourself. Just copy what the locals are doing: sit on a small stool and clean yourself. Soap and shampoo are normally provided. Use it! Some locals might watch you suspiciously, assuming that you might make the water dirty, so use plenty of soap and shampoo!

Japan Ski Tips: Crowds
Try to avoid snowboarding on weekends and public holidays as many of the main lifts, such as the Suginohara gondola, can become very busy. As most Japanese like to rise early and start skiing or snowboarding early in the day, another way to avoid crowds on the slopes is to start riding in the early afternoon.

Japan Ski Tips: Take a day trip
Take a day trip to the nearby city of Nagano – the former being the site of the 1998 Winter Olympics and home to the famous Zenkoji Temple. Other days trips include Matsumoto Castle or see the snow monkeys in Yudanaka Onsen

Japan Ski Tips: Drinking
If you’re lucky enough to go drinking with some locals an empty glass is a sign that it needs to be filled again. So leave yours full once you have finished for the night. And on the subject of filling glasses, it’s not polite to fill your own glass – someone else will do it for you. Always receive your glass or cup with both hands and always lift your glass or cup when someone is pouring for you. Check out places to go drinking in Myoko Kogen here.

Japan Ski Tips: Ropes, Warnings, Signs and Avalanches
Some ski resorts in the area maintain a relaxed attitude to off-piste skiing but one does need to still respect signs and ropes. Technically the tree runs are all out of bounds in the sense that you don’t get the ski patrol sweeping every afternoon to come and find people. They also aren’t obliged to get you out if you hurt yourself in the trees as well. So enjoy the trees but do show proper caution. One does still have to show caution, especially around creeks and gullies. There was one very lucky Aussie in Yuzawa in 2012 who got stuck overnight in a gully barely 50m from a lift but lived to tell the tale.
There is not a great avalanche risk at the Nozawa and Myoko resorts, especially inbounds. That doesn’t mean there are never any. Hakuba can be very dangerous to the uninitiated and there are usually deaths each year there. There is a lot of congenial looking lines in Japan within the easily accessible back/side country. Basically a lot of shorter pitch stuff where one doesn’t get that Euro “fall and die” feeling and the trees give Japan that much more slide potential definition. In the trees at the side of some resorts there is risk from sloughing, with the significant volumes of snow leading to risks of people being swept/covered in small, deep gullies. There is also some slab avalanche risk, but this is more frequently found in open sections above the resort. There are easily accessible back country areas where there are slab avalanches. There are also obvious spots in off piste areas (but possibly in what you are calling the resort boundary) with avalanche barriers. These spots are best avoided.

Japan Ski Tips: Peak Season Travel
Train stations and airports become very crowded during each of the three peak travel seasons in Japan. Visitors to Japan need to be aware of the difficulties in booking travel tickets and accommodation during these periods:

1) New Year holiday period – December 27 to January 3 and adjacent weekends;
2) “Golden Week” holiday period – April 29 to May 5 and adjacent weekends;
3) “Bon” festive season – one week around August 15.
NOTE: It can also get a bit busier with tourists from East Asia during Chinese New Year

Japan Ski Tips: Restaurants & Eating Out
Start practicing to eat with chop sticks before you get to Japan. Your hosts will be nicely surprised and compliment you (if you can use them well). Nearly all the local food has to be eaten with chop sticks or spoon anyway.
Forego the idea of meat-and-potato meals (apart from niku jaga) and upgrade your predictable obsession for chicken wings by hitting one of Japan’s izakaya. Part bar, part restaurant, these inspired establishments are basically a Japanese beer-soaked version of tapas or dim sum. Expect a casual, convivial atmosphere; great sake and beer; and a long list of small plate dishes like tempura prawns, gesso (octopus), freshsushi from the Japan Sea, okonomiyaki (Japanese omelette), gyoza dumplings, small bowls of miso soup and yakitori skewers. Izakaya are a tradition over Japan — and vary from modern, American-influence dishes to traditional Japanese cuisine to things solely cooked on skewers. In places like Myoko these establishments really come into their own. Share a table with soon-to-be friends or elbow up to the bar and chat with the staff and you’ll find that the hours will dissolve faster than the aches did while soaking at the onsen.

 Mounting your bindings on your Snowboard:

Nitro TLS lacing and Relace systems.