Returns & Exchanges
Hassle free returns.
If you are not satisfied with your online or phone order of any full price item, you have the right to return that item for a refund or exchange within 30 days from the date of invoice. Sale items cannot be refunded if you change your mind. You can however return them for an exchange or a store credit.
All products come with full Manufacturers Warranty.
Before returning anything items, please contact usviaemail firstname.lastname@example.org or phone 02 9970 8600 to get a return authorisation (RA).
Please return the item/s:
1/1329 Pittwater Road
Narrabeen NSW 2101
All returning merchandise needs to be unused, in saleable condition with all labels and tags attached and in original packaging (this includes boot/binding boxes). We reserve the right to refuse the return of items that are not in original condition.
You do have the choice between a different product as an exchange or your money refunded via original payment method. Delivery costs cannot be refunded as costs are consumed at the time of despatch.
You are responsible for the return or exchange freight charges. Please ensure sufficient postage of the return. We will not accept returns where the postage is not paid. We will only refund return freight costs if we have made a mistake or if the product is faulty.
Please use appropriate packaging. Do not simply tape up product box, it should be sent in a satchel or box as to not damage product packaging.
Balmoral Boards Narrabeen cannot be held responsible for any merchandise that is damaged, lost or stolen while being shipped back to us. Therefore we suggest that you use an insured service or a service that requires a signature on delivery like registered post.